Privacy Policy

At Alfa Surgical Clinic, we take your privacy seriously and are dedicated to safeguarding your personal information. We ensure all data is managed securely, responsibly, and in accordance with relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or receive our private healthcare services.

1. Information We Collect

• When you use our website or arrange a private appointment, we may collect the following types of information:
• Personal information – such as your name, date of birth, phone number, and email address.
• Medical details – relevant to your consultation, diagnosis, or treatment plan.
• Payment information – when processing fees for private consultations or procedures.
• Technical information – including your IP address, browser type, and website usage data.

2. How We Use Your Information

• We collect and process your personal data for the following purposes:
• To deliver safe, effective, and personalised medical care.
• To respond to your queries and manage appointment bookings.
• To handle billing, invoicing, and payment for private services.
• To meet legal, regulatory, and clinical record-keeping obligations.
• To analyse and improve the performance and usability of our website and services.

3. Sharing Your Information

We will never sell or trade your personal data. However, we may share it with trusted parties where necessary, including:

• Healthcare professionals (NHS or private) directly involved in your treatment.
• Laboratories or diagnostic partners who assist with your medical care.
• Authorised third-party service providers such as IT support or payment processors.
• Regulatory, legal, or governmental authorities when required by law.
• All third parties are contractually obligated to maintain the confidentiality and security of your personal information.

4. Data Security

We apply robust technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse. All medical records and personal data are handled in line with strict professional confidentiality standards.

5. Your Data Rights

Under UK data protection legislation, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Ask for deletion of your data where legally applicable.
• Limit or object to how we process your information.
• Request a copy or transfer of your data to another healthcare provider.
• To exercise any of these rights, please get in touch using the contact details below.

6. Cookies and Website Use

Our website may use cookies to improve your browsing experience and gather anonymous data about site usage. You can choose to disable cookies in your browser settings at any time.